Channel 5 documentary on Charlotte Crosbys history of plastic surgery sparks 7,000 Ofcom complaints – Daily Mail

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The Channel 5 documentary that critiqued Charlotte Crosby’s history of plastic surgery sparked over 7,000 complaints to Ofcom. 

The station removed the documentary Celebrities: What’s Happened To Your Face? from its streaming service after backlash from the Geordie Shore star, 31, and her fans online.

The programme criticised her ‘plastic face’ and ‘duck lips,’ which came after years of of Charlotte being targeted by trolls due to her appearance. 

Reaction: The Channel 5 documentary that critiqued Charlotte Crosby's history of plastic surgery sparked over 7,000 complaints to Ofcom

Reaction: The Channel 5 documentary that critiqued Charlotte Crosby's history of plastic surgery sparked over 7,000 complaints to Ofcom

Reaction: The Channel 5 documentary that critiqued Charlotte Crosby’s history of plastic surgery sparked over 7,000 complaints to Ofcom

The documentary, which was produced by Crackit Productions, aired on April 22 and received 7,082 Ofcom complaints between then and April 28.

What’s Happened To Your Face? was the most complained about show that week, beating out Prince Harry and Meghan Markle’s Oprah interview which only received 246 that week and 6,449 in total.   

MailOnline has contacted representatives for Channel 5, Crackit Productions and Ofcom for comment. 

Charlotte shared a lengthy statement on Friday saying she was ‘appalled’ by the programme. 

Taken down: The station removed the documentary Celebrities: What's Happened To Your Face? from its streaming service after backlash from the Geordie Shore star and her fans online

Taken down: The station removed the documentary Celebrities: What's Happened To Your Face? from its streaming service after backlash from the Geordie Shore star and her fans online

Taken down: The station removed the documentary Celebrities: What’s Happened To Your Face? from its streaming service after backlash from the Geordie Shore star and her fans online

In a statement shared with MailOnline on Saturday, a spokesperson confirmed the show had been taken down and that they ‘apologise for any upset caused’.

The spokesperson said: ‘Channel 5 and the programme’s producers, Crackit Productions, take duty of care very seriously. 

‘While we acknowledge that the programme was OFCOM compliant, we have taken on board Charlotte’s feedback and removed the episode from our streaming platform My5. We apologise for any upset caused.’

Charlotte had taken to Instagram on Saturday to share an emotional video thanking her fans for their support, revealing she had received messages calling the show ‘vile’ and that her phone almost ‘exploded’ with kind messages.    

Calling it out: Charlotte shared a statement on Friday saying she was 'appalled' by the show and has since revealed she's been inundated with support from fans

Calling it out: Charlotte shared a statement on Friday saying she was 'appalled' by the show and has since revealed she's been inundated with support from fans

Calling it out: Charlotte shared a statement on Friday saying she was ‘appalled’ by the show and has since revealed she’s been inundated with support from fans

Addressing her fans make-up free from her home, Charlotte revealed her initial thoughts after the documentary aired were ‘I’ve done this to myself, I deserve it’.

Tearfully explaining her point of view, the TV personality told her friends and fans that they had made her realise her ‘self worth’.

She explained how her phone ‘almost exploded’ after sharing her heartfelt statement about the show and said she couldn’t believe ‘how kind everyone has been’. 

Charlotte added: ‘It just shows us how the world is actually changing. People just won’t stand for this treatment or bullying or behaviour anymore. It’s just not cool.’ 

It was then that Charlotte began to get visibly emotional, telling fans in her next video: ‘I’ve tried to do this three times. You know that I’m a strong person.

‘If anyone knows us well, you know my attitude on saying negative things is like, it doesn’t matter. You’ve got to focus on the positives.  

‘Honest I’m so strong, and I’m sitting here crying now. But I’m not crying about the negative things, I’m crying about the support.

Gone: The episode of Celebrities: What's Happened to Your Face? talking about Charlotte's appearance can no longer be found on the Channel 5 website

Gone: The episode of Celebrities: What's Happened to Your Face? talking about Charlotte's appearance can no longer be found on the Channel 5 website

Gone: The episode of Celebrities: What’s Happened to Your Face? talking about Charlotte’s appearance can no longer be found on the Channel 5 website

Awful: Tearfully explaining her point of view in an emotional video on Saturday, the TV star told her friends and fans that they had made her realise her 'self worth' (pictured in 2011)

Awful: Tearfully explaining her point of view in an emotional video on Saturday, the TV star told her friends and fans that they had made her realise her 'self worth' (pictured in 2011)

Awful: Tearfully explaining her point of view in an emotional video on Saturday, the TV star told her friends and fans that they had made her realise her ‘self worth’ (pictured in 2011) 

‘I’m crying about how many people have been so kind. I just want to say thank you because you’ve actually made us feel like I’ve got a self worth. Like I’m worth something. That’s how all of this support has made us feel.

‘You do feel like you kind of deserve it. You’ve got so little self worth, you just feel like when I get troll comments I just think “Oh well, what can I expect? I deserve this. I put myself in the public eye. If people have got an opinion, they’ve got an opinion.”

‘That’s the way I look at it. Even when I heard the show was coming out, I went to my nana’s and she was like “Oh you’re on telly tonight Charl” and I was like “Oh I wouldn’t watch that nana”. I just knew what it was going to be.

‘I flicked the one about Madonna on the week before, and she was getting slated, and I was like “oh no”. She’s human as well. And I knew I was on the week after, so I was like “f**k”.

‘All week I told myself “it’s fine, it’s fine. I’ve had my lips none, I brought it all on myself.” That’s how little self worth you have. That’s how you become so strong. “I’ve done this to myself, I deserve it.” That’s honestly how you start feeling.

Charlotte began: 'Hi everyone. I thought that I'd come on here, because honestly - this is no word of a lie - my phone almost exploded yesterday'

Charlotte began: 'Hi everyone. I thought that I'd come on here, because honestly - this is no word of a lie - my phone almost exploded yesterday'

Charlotte began: ‘Hi everyone. I thought that I’d come on here, because honestly – this is no word of a lie – my phone almost exploded yesterday’

‘To the point I wouldn’t have even made a big deal about it if it wasn’t for my amazing agent who was like “it’s so wrong” and then I was like “it actually is so wrong”.

‘I didn’t watch it. I had so much anxiety. I didn’t want to see. I avoided the whole situation, but I started receiving texts when it was on.

‘People were like “this is vile” and then that makes you feel even worse. But all that aside, I can’t put into words how grateful I am. Everyone’s just been so kind. It’s made me think I should care more and think I do deserve better than that.

‘It doesn’t matter that you’re just a stupid reality star, or that you’ve had your lips done. You do deserve better. Anyway. Thank you so much. That’s all I want to say. Thank you.’  

On Friday, the star had shared a lengthy statement saying she was ‘appalled’ by the programme which criticised her ‘plastic face’ and ‘duck lips,’ after years of being targeted by trolls for years due to her appearance.

Rage: In a lengthy statement, Charlotte said she'd been trolled for years about her appearance, and lambasted producers for commissioning the 'immoral and insensitive' programme

Rage: In a lengthy statement, Charlotte said she'd been trolled for years about her appearance, and lambasted producers for commissioning the 'immoral and insensitive' programme

Rage: In a lengthy statement, Charlotte said she’d been trolled for years about her appearance, and lambasted producers for commissioning the ‘immoral and insensitive’ programme

Shocking: The Geordie Shore star took to Instagram to state she was 'appalled' by the programme

Shocking: The Geordie Shore star took to Instagram to state she was 'appalled' by the programme

Angry: The show criticised Charlotte's history of surgery, branding her face 'plastic'

Angry: The show criticised Charlotte's history of surgery, branding her face 'plastic'

Shocking: The Geordie Shore star took to Instagram to state she was ‘appalled’ by the programme which criticised her ‘plastic face’ (pictured left in 2011 and right recently)

Charlotte went onto write that while she is ‘grateful’ for her fame, she’s struggled with ‘self-confidence and personal trauma’ for years, and urged bosses to use their airtime to raise awareness of mental health.

Charlotte wrote that she first learned of the programme after fans got in touch to reveal they had switched off the show, having been utterly appalled by what they had seen.

She wrote: ‘I cannot quite believe I am saying this but here goes. Last night, Channel 5 & Crackit Productions put out a one-hour documentary called ‘Celebrities – What Happened To Your Face – Charlotte Crosby.

‘In 2021, a main UK channel and production company believe it would be a good use of airtime, to dissect my physical appearance.

‘I have seen how many of you saw it, switched off and complained – many not even ‘fans’ of me, just good people who know right from wrong. Thank you for that, and for your messages of love and support.

‘I am aware I have put myself and my face in the public eye. TV and broadcasting had given me and my family a life we could never have dreamed of. I enjoy it, am enormously grateful for it and many of my respected closest friends work within the industry.’

Charlotte, who has openly discussed having various procedures including a nose job, lip filler and breast enhancement, told fans she’d spent years being trolled for her appearance.

‘I have had a public battle with my appearance, and have had to go through personal trauma & issues of self-confidence in the spot-light. I like to think I’m an honest, balanced person – I get it, I understand the interest.

Appalled: She said: 'That hour didn't need to go after a 31-year-old woman for her appearance, choices and ''rubber lips'

Appalled: She said: 'That hour didn't need to go after a 31-year-old woman for her appearance, choices and ''rubber lips'

Appalled: She said: ‘That hour didn’t need to go after a 31-year-old woman for her appearance, choices and ”rubber lips’

‘One quick Google or look at my Instagram page, you’ll see how intensely I’ve been targeted by trolls and how I’ve learnt to ignore the hate, focus on the positives and work on loving myself again. It’s a process, it’s taken time, compasion, personal and professional support.’

Charlotte also claimed that TV bosses decided to continue work on the show despite furious objections from her team, and even aired extracts of nasty comments despite such words affecting her mental health.

She continued: ‘At a time when the broadcast & media world were backing a policy of ‘be kind’, Channel 5 and Crackit decided to commission this one hour special on ‘rubber lip Charlotte’ (their words not mine).

‘Their ”experts” dissected my ”plastic face” with disgust, discussing my fluctuating weight (with images), and then decided to flash up the worst troll comments from the past 5-6 years.

‘I want to say here for context. When this was commissioned last March 2020, my agent found out about it and was appalled. 

‘She very clearly outlined to Crackit Porductions not just how immoral and insensitive it was but how detrimental this would be to my mental health. They ignored her, despite repeated correspondance, and ran with it regardless. 

‘We only found out this week when it was in the TV listings that it was still going ahead – unbelievable.

Important: Charlotte then urged TV bosses to air programmes focused on raising mental health awareness

Important: Charlotte then urged TV bosses to air programmes focused on raising mental health awareness

Important: Charlotte then urged TV bosses to air programmes focused on raising mental health awareness

‘Dealing with trolls is one thing, you ignore, you block. BUT where are we as a society, when the trolls are in the mainstream TV channels?

‘Will they not take responsibility for my dip in mental health and my plummeted self-esteem? Do they take responsibility for the resulting press from the show, again discussing how ”shocking” my face is.’

Urging TV bosses to air programmes focused on raising mental health awareness, Charlotte finished: ‘Channel 5 have a list of mental health helplines on their website – is this for viewers, or the subjects of their poor choice in programming like me? 

‘Broadcasters are so keen to do psych tests for shows, yet at the same time give space to programmes which destroy the mental health of its subjects.

‘That hour could have been used to host a mental health documentary. That hour could have educated the public in the many issues & good causes which need publicity. 

‘That hour didn’t need to go after a 31-year-old woman for her appearance, choices and ”rubber lips.”

Controversial: Celebrities: What's Happened to Your Face? saw a panel of surgeons dissect and offer their thoughts on Charlotte's history of surgical procedures

Controversial: Celebrities: What's Happened to Your Face? saw a panel of surgeons dissect and offer their thoughts on Charlotte's history of surgical procedures

Controversial: Celebrities: What’s Happened to Your Face? saw a panel of surgeons dissect and offer their thoughts on Charlotte’s history of surgical procedures 

‘When is enough enough? Just because we’re in the public eye, doesn’t mean we aren’t human. Fortunately I’m strong enough to deal with that but many aren’t!’

When contacted by MailOnline, a representative for Channel 5 said: ‘Channel 5 and the programme’s producers, Crackit Productions, take duty of care very seriously.

‘While we acknowledge that the programme was OFCOM compliant, we have taken on board Charlotte’s feedback and removed the episode from our streaming platform My5. We apologise for any upset caused.’ 

Celebrities: What’s Happened to Your Face? saw a panel of surgeons dissect and offer their thoughts on Charlotte’s history of surgical procedures.

Discussing an image of Charlotte from 2018, Dr Sabrina Shah-Desai said: ‘She’s getting to visible signs of having fillers. Good jobs are not visible, bad jobs are extremely visible.

‘You can see her lips are too full, the apple of her cheek is too big, almost like a golf ball. That’s looking slightly unreal.’

Meanwhile Dr Shah-Desai advised: ‘She’s very young, her skin will bounce back if she just dissolved some of the bad work.

‘Nobody’s willing to tell them they’ve gone too far, the practitioner isn’t telling them, they’ve got a circle of friends who think it’s acceptable and very quickly go into this ”filler fatigue”, this face that quite obviously looks not beautiful anymore, just very plastic.’

Candid: In recent years Charlotte has been incredible open about her history of surgical procedures, including a nose job, lip fillers and a breast correction

Candid: In recent years Charlotte has been incredible open about her history of surgical procedures, including a nose job, lip fillers and a breast correction

Candid: In recent years Charlotte has been incredible open about her history of surgical procedures, including a nose job, lip fillers and a breast correction

It comes after Charlotte discussed her decision to have a nose job in 2016, after splashing out £4,000 for the procedure.

Speaking in a Q and A with fans last month, the star showed how the surgery altered her nose as she shared a side profile photo of her ‘hook’ and a shot of her slightly bruised face post-operation. 

In October 2017, Charlotte also confirmed she had undergone surgery to correct her ‘uniboob’ after she was bodyshamed by vicious online trolls.

Speaking to Heat magazine, the reality sensation – who suffers from a medical condition called congenital symmastia – admitted that she would also compare herself to other girls, leading her to undergo the corrective surgery.

She confessed to the publication: ‘My uni-boob made me feel under-confident. It (congenital symmastia) really limited what I could wear without people saying, “What the f***’s wrong with her boobs?”‘

And being in the public eye only meant that the Sunderland native was heavily targeted for her ‘deformed’ breasts on social media.

‘Because I’m famous, if a picture of me is online, people say things like “What is wrong with her boobs? They’re deformed! They’re stuck together”‘ she revealed, before confessing she had the surgery because ‘of the comments she got online.’

The reality star is also a huge fan of lip filler and during an interview on This Morning in 2018, she admitted she only gets them done once a year.

She said: ‘I get them done once a year, I had a big problem down the sides, but once a year that’s it and I don’t think they’re that bad.’

Charlotte Crosby’s surgeries over the years  

Nose job: In 2016, Charlotte unveiled her new nose after a rhinoplasty procedure. 

Speaking about her decision to go under the knife, the reality star opened up to Heat magazine about why it was so important to her.

Charlotte admitted scrutiny from the show’s audiences drove her to have the surgery.

Surgeries: Charlotte has spoke candidly about her various surgeries in the past and in 2016 she unveiled her new nose after a rhinoplasty procedure (pictured before in 2011)

Surgeries: Charlotte has spoke candidly about her various surgeries in the past and in 2016 she unveiled her new nose after a rhinoplasty procedure (pictured before in 2011)

Surgeries: The reality star pictured after the procedure earlier this year

Surgeries: The reality star pictured after the procedure earlier this year

Surgeries: Charlotte has spoke candidly about her various surgeries in the past and in 2016 she unveiled her new nose after a rhinoplasty procedure (pictured before, in 2011, and after, in 2019)  

She told the publication: ‘It’s not like I can hide it. If I’d not been on TV, I’d never have got it done.

‘I do think [my nose] caused a lack of confidence, and you always compare yourself to other people who are on TV as well.’

Trolls: In October 2017, Charlotte confirmed she had undergone surgery to correct her 'uniboob' after she was body-shamed by vicious online trolls (pictured after her boob job in February 2018)

Trolls: In October 2017, Charlotte confirmed she had undergone surgery to correct her 'uniboob' after she was body-shamed by vicious online trolls (pictured after her boob job in February 2018)

Trolls: In October 2017, Charlotte confirmed she had undergone surgery to correct her ‘uniboob’ after she was body-shamed by vicious online trolls (pictured after her boob job in February 2018) 

Lip filler: Charlotte’s lip size has dramatically changed since she first made her debut on Geordie Shore in 2011. 

During an interview on This Morning in 2018, she admitted she only gets them done once a year.

She said: ‘I get them done once a year, I had a big problem down the sides, but once a year that’s it and I don’t think they’re that bad.’ 

Boob job: In October 2017, Charlotte confirmed she had undergone surgery to correct her ‘uniboob’ after she was body-shamed by vicious online trolls.

Speaking to Heat magazine, the reality sensation – who suffers from a medical condition called congenital symmastia – admitted that she would also compare herself to other girls, leading her to undergo the corrective surgery. 

She confessed to the publication: ‘My uni-boob made me feel under-confident. It (congenital symmastia) really limited what I could wear without people saying, “What the f***’s wrong with her boobs?”‘ 

Broken nose: In November, Charlotte revealed she had broke her nose in a horror accident whilst holidaying in Cape Town.

The reality star shared pictures of her bruised and bloodied face on Instagram, sharing that she had cracked the bone. 

What does she say about her surgeries?

Charlotte has spoken to MailOnline about her surgeries in the past, she said: ‘I have no regrets over my surgery. I never went over the top. I’m very happy and feel a lot more confident since I had the correctional (boob job).’    

Confident: Charlotte has spoken to MailOnline about her surgeries in the past, she said: 'I have no regrets over my surgery. I never went over the top.' (pictured before in 2011)

Confident: Charlotte has spoken to MailOnline about her surgeries in the past, she said: 'I have no regrets over my surgery. I never went over the top.' (pictured before in 2011)

Lip filler: She added: 'I'm very happy and feel a lot more confident since I had the correctional (boob job).' (pictured after in April 2017)

Lip filler: She added: 'I'm very happy and feel a lot more confident since I had the correctional (boob job).' (pictured after in April 2017)

Confident: Charlotte has spoken to MailOnline about her surgeries in the past, she said: ‘I have no regrets over my surgery. I never went over the top. I’m very happy.’ (pictured before in 2011, left, and after, in April 2017)

 

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